CLASS POLICIES & STUDIO GUIDELINES

Sales Policy

• Final Sale Policy: All purchases are final and non-refundable.
• Grip Socks: Grip socks are mandatory for all classes. You may bring your own or purchase a pair at the studio.
• Personal Loops: Clients are encouraged to bring their own reformer loops, which are available for purchase at the studio. Complimentary loops are provided if needed.

Parking Details

• Chula Vista Location: Ample parking is available inside Canyon Plaza Mall for your convenience.

What to Bring to Class

• Water: Bring your own water bottle or purchase water at the studio.
• Storage: Lockers are provided in the group room for storing personal belongings. Please avoid leaving items in the retail area or near your machine.

Check-In & Attendance Policies

• Check-In Process: Upon arrival, check in with a team member at the front desk.
• Class Cancellation Policy:
  • Cancel your reservation online at least 10 hours before the scheduled class time to avoid being charged.
  • For Monthly Unlimited Members, late cancellations (fewer than 10 hours before class) or no-shows will result in a $15 fee.
• Membership Guidelines:
  • Monthly memberships must be canceled in person at the front desk at least 3 days prior to the next billing cycle.
  • Once a payment has been processed, refunds are not available.
  • Membership freezes or pauses are available for standard memberships, subject to specific rules. This option is not available during promotional or discounted periods.

Timeliness

• Arrive on Time: Timely arrival is essential to ensure a smooth class experience.
  • If you are 5 minutes late, your spot may be reassigned to someone on the waitlist.
  • Entry is not permitted for anyone arriving 10 minutes late or later.

Age Requirements

• Age Policy: Group classes are for participants aged 18 and older.
• If you would like to schedule private or semi-private sessions for individuals under 18, please contact the studio for more details.